msgbartop
All about Google Chrome & Google Chrome OS
msgbarbottom

26 Dec 12 Galaxy S3 Does Everything Better Except Stay Out Of Toilet; AT&T Saves The Day


ATT has always been high on my list of companies that offer good customer service. I have never had a problem with them, and they’ve always been more than reasonable with me. They’ve given me credits for both deserved, and probably undeserved issues, they’ve been quite helpful throughout the years, and I’ve always had good phone service whatnot. So, I’ve never had many complaints with them (other than the fact that they no longer offer an unlimited data plan).

I fell in love with my new phone right away. I couldn’t put it down. I spent hours every day customizing it, playing with all the new, awesome features, etc.

Then, after about 7 days of my torrid affair with the Galaxy S3, it came to a screeching halt, when my phone (which was nestled safely in my robe pocket… or so I thought), came flying out of that pocket as if it had grown some kind of consciousness, and landed itself right in the toilet (a very *clean* toilet, I might add… for the record). Long story short, I immediately disassembled the phone, and my boyfriend used the vacuum trick to such all the water out of every port. Shockingly, EVERYTHING works on the phone… except the touch screen. Usually, you’re lucky to have anything work at all, or to have a screen that doesn’t flash technicolored reminders of your clumsiness at a constant rate.

Nope… the phone’s screen is just as gorgeous as day one, the buttons work, the SIM card works, the voice commands all work (which allows you to operate A LOT of features in the phone)…. but the touch screen doesn’t, and that is a deal breaker. I was heartbroken…

I, of course, called ATT’s regular customer service, simply to go through the motions of going through the proper channels before escalating it. As expected, they couldn’t help me. A liquid damaged phone is an utterly worthless phone. There was nothing they could do. They were all very nice, professional and sympathetic, though, which I can appreciate.

So, last night, I pulled the “email the CEO” trick, and composed a well written email to the CEO and VP’s. I explained what happened, I explained what a great customer I’ve been since 2005, and how many customers I’ve brought to ATT throughout the years, etc. In hindsight, I probably could have just stuck with that level of information and they still would’ve resolved it, but I wanted to be sure to leave no room for doubt. So, I was sure to throw in a paragraph about my inability to take a total loss on this phone.

I would not only be losing a fantastic $600 phone, I would have wasted a $36 upgrade fee, and the actual, much anticipated upgrade itself. I’d have to wait another 18 months for the next upgrade. SO brutal. So, I explained to them that, since I cannot take a total loss on this, if they cannot help me, I would have no choice but to look at moving to Sprint. With Sprint, I could take advantage of their buy back program, which would award me $90 for my iPhone, and with a new 2-year contract, the Galaxy S3 is $200… meaning I could get another Galaxy S3 for about $110, PLUS I could get unlimited data.

I also made a point to acknowledge that I know this was 100% my fault, and that if they chose not to help me, I still wouldn’t trash them to anyone.. but if they DID do this for me, I would certainly sing their praises to the world. So, here I am doing just that.

First thing this morning, I received a phone call, and a follow up email from ATT letting me know that they will be happy to replace my Galaxy S3 for me. Not only that, but they offered to replace my SD card if it was damaged from the water, AND they FedEx overnighted it, meaning it will be here Wednesday. They went WAY above and beyond what I expected. I am beyond thrilled and excited that I don’t have to take this major loss on this brand new phone, and ATT has just secured a customer for life with me.

I hope this article can help others to resolve their issues in the future. You should always follow the proper channels (i.e., call customer service, ask to speak with a supervisor or 2, and THEN take it to the executives), but both times I have attempted this method, it worked to my favor tremendously (the first time was with Office Depot, and I got a free $1,000 laptop out of it). I originally got the idea to email the executives from this website! It was the best tip I’ve ever read.

Article source: http://consumerist.com/2012/12/26/galaxy-s3-does-everything-better-except-stay-out-of-toilet-att-saves-the-day/

Tags: , , , , ,

19 Jun 12 SA ‘needs chrome exchange market’


SOUTH Africa should set up a chrome exchange market to manage the supply of chrome to the global market and prices, Iraj Abedian, CEO of investment company Pan-African Capital, said on Tuesday.

This would be a model similar to Canada’s potash exchange, Mr Abedian said at a Mining for Change seminar in Johannesburg.

The world’s largest chrome deposits are found in South Africa. It is a leading supplier of ferrochrome, a key ingredient in the manufacturing of stainless steel, but its position is under threat from China, which imports about half its chrome ore from South Africa and which grew its market share to 35% last year from below 10% in 2001.

A tariff of $100 a ton of chrome ore leaving South Africa, as proposed by the ferrochrome industry, was a knee-jerk reaction and could only be a short-term measure, Mr Abedian said on Tuesday.

A vital revenue stream for platinum miners may be choked off by an export tariff of $100 a ton. Platinum mines in South Africa are already shutting down and projects are being mothballed because of high input costs and stagnant prices in an oversupplied market.

There is money to be made, however, from the chrome found in platinum miners’ discarded waste after the platinum group metals have been extracted.

Ferrochrome producers, who have invested R3,5bn a year in their businesses since 2006, argue that the Chinese growth is at their expense, as China uses South African chromite ore — a practice they want stopped.

seccombea@bdfm.co.za

Article source: http://www.businessday.co.za/articles/Content.aspx?id=174496

Tags: , , , , ,

19 Jun 12 Is Samsung looking to leave Android?



The
Galaxy S III from Samsung.
(Credit: Samsung)

Samsung Electronics’ new CEO called for the company to
redouble its focus on software, which could hint at a move away from
Android and toward its own
proprietary operating system.

Samsung has long desired to push its own integrated hardware
and software experience, investing in its Bada operating system and
selling devices in select markets. But the popularity of Android, which
powers its most successful smartphone and
tablet
devices, including its flagship Galaxy
S III
phone, means the company can’t exactly quit the
platform.

Samsung has been steadily investing in its own proprietary
software, an initiative that new CEO Kwon Oh-hyun fully supports.

In his inaugural speech, Kwon said the company needs to have
particular focus on serving new customer experiences by strengthening
its software capabilities, user experience, and design, according to
the Wall
Street Journal
.

A completely integrated product would allow Samsung to have
full control over every detail of the device, and wouldn’t leave it so
dependent on an outside company for the latest software. In addition,
its own platform would allow it to stand apart from a sea of devices
running on the same software.

The ideal scenario for such a model, of course, is Apple,
which builds its own hardware and software with iOS. On the flip side,
companies such have Research In Motion, Palm, and Nokia have struggled
with their own proprietary software. Palm has largely disappeared,
while Nokia switched to Microsoft’s Windows Phone operating system,
with the struggling RIM the only one attempting to stand apart with its
BlackBerry operating system.

The pressure is likely on for Samsung to develop its own
operating system now that Google has officially acquired Motorola
Mobility, which means its partner will also be a competitor with the
potential to access earlier versions of Android. Google has said it
would continue to be neutral when it comes to Android, while Samsung
has said it is looking forward to the legal cover Motorola would bring
to the Android community.

Privately, Samsung executives have said they expect to compete
with Google on the device front, making it increasingly important to
differentiate. While Samsung already customizes Android a bit with
TouchWiz, the company could do more to veer away from the standard
Android user experience.

Whether that’s a good thing is unclear. Many Android fans
prefer a “stock” experience, which leaves the software alone. But
handset manufacturers believe they need to set themselves apart to
avoid getting lost in the sea of generic-looking devices.

Samsung could take it a step further and move toward its own
operating system. As the largest smartphone manufacturer in the
world–outselling even Apple–it certainly has the heft and reach to
pull it off.

Via CNET

Article source: http://asia.cnet.com/is-samsung-looking-to-leave-android-62216762.htm

Tags: , ,

18 Jun 12 Would Samsung ever leave Android?


The Galaxy S III from Samsung.

(Credit:
CNET)

Samsung Electronics’ new CEO called for the company to redouble its focus on software, which could hint at a move away from
Android and toward its own proprietary operating system.

Samsung has long desired to push its own integrated hardware and software experience, investing in its Bada operating system and selling devices in select markets. But the popularity of Android, which powers its most successful smartphone and
tablet devices, including its flagship Galaxy S III phone, means the company can’t exactly quit the platform.

Samsung has been steadily investing in its own proprietary software, an initiative that new CEO Kwon Oh-hyun fully supports.

In his inaugural speech, Kwon said the company needs to have particular focus on serving new customer experiences by strengthening its software capabilities, user experience, and design, according to the Wall Street Journal.

A completely integrated product would allow Samsung to have full control over every detail of the device, and wouldn’t leave it so dependent on an outside company for the latest software. In addition, its own platform would allow it to stand apart from a sea of devices running on the same software.

The ideal scenario for such a model, of course, is Apple, which builds its own hardware and software with iOS. On the flip side, companies such have Research In Motion, Palm, and Nokia have struggled with their own proprietary software. Palm has largely disappeared, while Nokia switched to Microsoft’s Windows Phone operating system, with the struggling RIM the only one attempting to stand apart with its BlackBerry operating system.

The pressure is likely on for Samsung to develop its own operating system now that Google has officially acquired Motorola Mobility, which means its partner will also be a competitor with the potential to access earlier versions of Android. Google has said it would continue to be neutral when it comes to Android, while Samsung has said it is looking forward to the legal cover Motorola would bring to the Android community.

Privately, Samsung executives have said they expect to compete with Google on the device front, making it increasingly important to differentiate. While Samsung already customizes Android a bit with TouchWiz, the company could do more to veer away from the standard Android user experience.

Whether that’s a good thing is unclear. Many Android fans prefer a “stock” experience, which leaves the software alone. But handset manufacturers believe they need to set themselves apart to avoid getting lost in the sea of generic-looking devices.

Samsung could take it a step further and move toward its own operating system. As the largest smartphone manufacturer in the world — outselling even Apple — it certainly has the heft and reach to pull it off.

Article source: http://news.cnet.com/8301-1035_3-57455054-94/would-samsung-ever-leave-android/

Tags: , , , ,

29 May 12 Chrome Becomes Most Popular Worldwide Browser


Chrome Becomes Most Popular Worldwide Browser

Workers in the finance jobs often use computers throughout their workday, doing research on markets, investments and other aspects critical to company operations. To find the proper data, many use the internet, and search for the latest news via their browser of choice. Google Chrome recently surpassed Microsoft’s Internet Explorer as the most used browser.

Internet monitor StatCounter keeps track of the amount of people who use a number of browsers and organize them by location. Over the weekend, worldwide numbers confirmed more people were using Chrome than Internet Explorer, though that was not the case in many technologically advanced countries, such as the United States.

According to StatCounter, though Internet Explorer use took a dip and Chrome spiked, the former was still the preferred method of internet access. Firefox, Safari and Opera rounded out the top five most used browsers worldwide.

CNN reported Internet Explorer often has an advantage because it comes preloaded on many Windows computers, though many are adopting the view that Chrome is faster and more current.

CEO of StatCounter Aodhan Cullen suggested that though Internet Explorer may be dominant in the workplace, people would personally choose Chrome. “At weekends, when people are free to choose what browser to use, many of them are selecting Chrome in preference to IE,” he said in a release.


Article source: http://www.proformative.com/news/1480297/chrome-becomes-most-popular-worldwide-browser

Tags: , , , , ,

29 May 12 Chrome Becomes Most Popular Worldwide Browser


Chrome Becomes Most Popular Worldwide Browser

Workers in the finance jobs often use computers throughout their workday, doing research on markets, investments and other aspects critical to company operations. To find the proper data, many use the internet, and search for the latest news via their browser of choice. Google Chrome recently surpassed Microsoft’s Internet Explorer as the most used browser.

Internet monitor StatCounter keeps track of the amount of people who use a number of browsers and organize them by location. Over the weekend, worldwide numbers confirmed more people were using Chrome than Internet Explorer, though that was not the case in many technologically advanced countries, such as the United States.

According to StatCounter, though Internet Explorer use took a dip and Chrome spiked, the former was still the preferred method of internet access. Firefox, Safari and Opera rounded out the top five most used browsers worldwide.

CNN reported Internet Explorer often has an advantage because it comes preloaded on many Windows computers, though many are adopting the view that Chrome is faster and more current.

CEO of StatCounter Aodhan Cullen suggested that though Internet Explorer may be dominant in the workplace, people would personally choose Chrome. “At weekends, when people are free to choose what browser to use, many of them are selecting Chrome in preference to IE,” he said in a release.


Article source: http://www.proformative.com/news/1480297/chrome-becomes-most-popular-worldwide-browser

Tags: , , , , ,

26 May 12 Looking At Android’s Vulnerabilities


Looking At Androids Vulnerabilities

No matter what kind of wild-eyed iOS fan you may be, there’s no denying that Android’s spike goes deep into the tech industry’s soil. But can it ever be removed by the competition? Steve Jobs declared thermonuclear war on Android during his tenure as Apple’s CEO, but did not manage to keep Google’s little green robot from flowing through the veins of most of the mobile industry. The proliferation of handsets makes battle Android feel like a fist-fight against a swarm of gnats, and the rock-bottom prices for Android phones makes them hard to ignore no matter what non-Android devices have to offer. What, then, could be done to break Android’s chokehold on the tech world and open up more space for competitors?

ReadWriteWeb has some opinions about the ways in which Android can be taken out of the equation. Predictably, they cite Android’s fragmentation (the proliferation of handsets is as much a curse as it is a blessing), and how carriers are reluctant and sometimes unwilling to make operating system updates available to users. As an iOS user, it’s nearly inconceivable to picture a world in which you wouldn’t have access to your updates, but adoption of the latest version of Android (Ice Cream Sandwich) has still barely crested 4 percent of Android users (whereas more than 60 percent of iOS users are updated to the latest version).

Only a handful of desirable Ice Cream Sandwich devices are available right now. The newly released HTC One series is probably the best, but that may not last long with a new Samsung flagship (Galaxy S III) in the pipeline. ATT did not have an Ice Cream Sandwich device on its shelves in any form until the Samsung Galaxy Note was released. Verizon was not much better, with the Android flagship Galaxy Nexus as the only decent Ice Cream Sandwich phone on the market (from any carrier) for a good portion of 2012. Simply put, for most of the year, there have not been a lot of exciting high-end Android phones. It’s hard to see how the latest version of Android can achieve mass adoption while it’s so hard to obtain.

Pointing out fragmentation and issues with OS adoption is no new revelation for critics, but those two issues remain very serious vulnerabilities and bear repeating. One need only look at the rise of Windows in the 90s: Cheaper than the Mac and included on almost all cheap PCs when you buy them off the shelf. Again, a lot of fragmentation in that the company that made the operating system (Microsoft) was not the company that made the hardware. Instead, hundreds of PCs in thousands of configurations were in the wild, each needing their own unique code subset to have the components talk to the OS. Over time, people ended up moving away from Windows due to vulnerability to malware, insecurity, and crashing. While Android certainly is riding a very profitable wave in the mobile market, its similarities to Windows are not something Google should ignore.

Source: ReadWriteWeb


Article source: http://www.macgasm.net/2012/05/25/looking-at-androids-vulnerabilities/

Tags: , , , , ,

23 May 12 RAMPAGE 6 notepad runs Android 2.3 in a rugged package


Juniper Systems Partners with SDG Systems to Produce the RAMPAGE™ 6, the Mesa Rugged Notepad® with Android (AOSP) Operating System

Juniper Systems is proud to announce its partnership with Pennsylvania-based SDG Systems. This partnership will bring to market the Mesa Rugged Notepad® with Android (AOSP) 2.3 operating system, a rugged handheld computer known as the RAMPAGE™ 6 and distributed exclusively through SDG Systems.

Logan, UT – May 22, 2012 – Juniper Systems is proud to announce its partnership with Pennsylvania-based SDG Systems. This partnership will bring to market the Mesa Rugged Notepad® with Android (AOSP) 2.3 operating system, a rugged handheld computer known as the RAMPAGE™ 6 and distributed exclusively through SDG Systems. Availability of the RAMPAGE 6 is scheduled for the third quarter of 2012 and its first public presentation will be at the Esri International User Conference in San Diego, July 23–27, 2012.

“Our new partnership with SDG Systems will further enhance our ability to provide the best rugged handheld computing solutions to our customers. By working together, we have created a very unique and in-demand handheld computer with the Android (AOSP) operating system, now known as the RAMPAGE 6,” said Rob Campbell, President and CEO of Juniper Systems. “Leveraging the Android expertise of SDG gives our customers an original and powerful data collection device and we couldn’t be more excited about the opportunities this new partnership will bring.”

The Android (AOSP) 2.3 operating system on the RAMPAGE 6 offers many advantages for data collection, including easy multi-tasking, a modern user interface, rich programming environment, multi-platform development, abundant application data storage, open source flexibility, and the opportunity for a custom Android interface developed by SDG Systems. Additionally, its optional kiosk mode allows only certain applications to be accessible by the user, successfully creating a single-purpose device without distractions.

“SDG Systems is proud to develop and distribute the RAMPAGE 6 as our very first SDG-branded handheld computer. Collaborating with Juniper Systems on a product as unique and dependable as the Mesa Rugged Notepad has made this experience very rewarding and we’re excited to put the SDG name on it. Our decision to develop Android (AOSP) for the Mesa was based on its extreme ruggedness, quality design, and dependability. I am confident that the RAMPAGE 6 will live up to those standards,” said Todd Blumer, President and CEO of SDG Systems.

The RAMPAGE 6 will feature the many advantages and benefits of the Mesa Rugged Notepad, including a large 5.7 inch viewing display, IP67 ingress protection rating for water and dust, integrated 2–5 meter GPS receiver, optional integration of a 1D/2D barcode scanner, and optional Class I, Division 2 certification for use in hazardous locations.

Article source: http://www.engadget.com/2012/05/23/rampage-6-notepad-android-2-3-rugged/

Tags: , , , , ,

22 May 12 AGIS’ LifeRing Android Software Selected as Navy BFT for Oceus Networks …



JUPITER, Fla., May 22, 2012 (BUSINESS WIRE) –
AGIS, Inc., today announced that they have been awarded a subcontract
with Oceus Networks to provide certified real-time cellular Blue Force
Tracking (BFT) Collaboration, Coordination and Command system software
for the U.S. Navy. The company’s flagship product, LifeRing(TM), was
selected as part of a pilot for a new Navy portable maritime Command and
Control (C2) system, making this the first operational deployment of 4G
LTE for the U.S. Department of Defense.

“The Xiphos(TM) 4G LTE / Android LifeRing system provides complete
handheld Command and Control. We are honored to be partnering with Oceus
Networks to provide the U.S. Navy this new operational capability,” said
Cap Beyer CEO of AGIS.

The pilot effort is being conducted this and next year in support of the
Kearsarge Expeditionary Strike Group. Xiphos 4G LTE broadband
networks and LifeRing software will be used as part of the internal
ship, inter-ship, ship-to-helicopter, and Boarding Party Boat
communications package. Members of the Kearsarge Expeditionary Strike
Group will be equipped with LifeRing enabled Android 4G LTE Smartphones
and PCs. All Navy and Marine Corps users will be provided a Common
Operational Picture (COP) and the ability to Collaborate, Coordinate and
Command.

LifeRing users can declare emergencies, enter and transmit geo-located
symbols, interactively whiteboard, chat and transmit messages and “must
respond to” commands all within the LifeRing application. LifeRing
provides an interface with many of the U.S. military Command and Control
Systems and integrates military radios, WiFi networks and satellite with
4G cellular.

“Our warfighters have become accustomed to advanced mobility solutions
in their personal lives,” said Cal Shintani, Chief Growth Officer, Oceus
Networks. “By integrating LifeRing’s BFT with Xiphos we are now
providing much needed new real-time communications capabilities to the
military.”

Mr. Beyer also commented that: “AGIS LifeRing software is being used by
the U.S. military and federal agencies to provide the individual with a
potentially lifesaving information bubble that uses an easily created ad
hoc netted group. We are proud to support Oceus Networks in this first
delivery of 4G capability in support of NAVAIR’s Counter Narcotics and
Illicit Trafficking (CNIT) Program Office.”

If requested, a limited free evaluation copy of Android LifeRing is
available to qualified military and government customers.

About Advanced Ground Information Systems, Inc.

AGIS’ charter is to create breakthrough handheld voice and data
communications software that saves lives. AGIS’ LifeRing software also
interfaces with higher level military command and control systems
through standard interfaces. Visit
www.agisinc.com
to learn more.

About Oceus Networks

Oceus Networks 4G LTE provides solutions to governments and industry
that enable delivery of high-speed voice, video and data communications.
Privately US-owned and operated, Oceus Networks’ headquarters are
located in Reston, Virginia, with labs in Reston and Plano, Texas. Visit
www.oceusnetworks.com
to learn more.

SOURCE: AGIS, Inc.


        AGIS, Inc.
        Malcolm Beyer, 561-744-3213
        CEO
        beyerm@agisinc.com
        or
        Press Contact:
        Peter Sauerbrey, 410-378-2934
        p.sauerbrey@gmail.com

Copyright Business Wire 2012

Article source: http://www.marketwatch.com/story/agis-lifering-android-software-selected-as-navy-bft-for-oceus-networks-xiphostm-4g-lte-solution-2012-05-22

Tags: , , , , ,

19 May 12 bigWebApps HelpDesk Launches in Chrome Web Store – Virtual


A help desk that’s actually helpful

Atlanta, GA (PRWEB) May 18, 2012

bigWebApps today announced its web based help desk application has joined Google’s Chrome Web Store. HelpDesk is a web-based customer support and time tracking solution. Now, over 200 million Chrome users can easily locate the HelpDesk application with one click through the Google Chrome Web Store.

Making HelpDesk available through the Google Chrome Web Store allows bigWebApps to continue to provide quick access to their easy to use customer support solution to track all internal and external customer requests. Benefits include mobile access, easy to use interface, and integration of help desk with time and billing data. HelpDesk features include parts tracking, account and project management, along with service level agreements (SLA). More features include:

  • Custom Reporting: HelpDesk provides customized reporting that helps your organization quickly determine the strengths and weaknesses within your team. Reports show if workloads are too light, heavy, or just right with documenting how effectively your technicians are working. This information can be used for internal performance monitoring and to campaign for your budget.
  • Asset Management: HelpDesk makes it easy for organizations to keep track of assets and inventory with the Asset Manager tool inside the application. The bigWebApps HelpDesk Asset Manager allows you to maintain a database of all your assets and provides the ability to run custom reports. Instantly see custom real-time cost reports on all of your organization’s assets.
  • Time Billing: HelpDesk includes time, invoicing and billing features that allow easy calculation and centralized company data. The bills allow you to keep track of what is owed to internal staff while the invoices are used to send to your customers for work your team has performed. The time feature allows organizations to assign and monitor technician time for each project. View the amount of time that has been spent on projects, as well as an estimate of time remaining to complete each task through our reporting feature. HelpDesk also integrates with Quickbooks and Freshbooks.
  • To-Do’s: HelpDesk ToDo’s attach to either a ticket or a project. When creating a task list, you can assign each task to a specific technician and add an estimated amount of time you think it will take to complete the task. With ToDo’s you can create task lists on the fly or pull from previously created ToDo templates.

Commentary

“We created bigWebApps HelpDesk to not just be a solution that is on the web, but also to be a part of the web. Being placed in the Chrome Web Store is just the beginning of our plan to continue to integrate with a multiplicity of third party solutions,” said Patrick Clements, CEO of bigWebApps.

The Chrome Web Store is an online marketplace where users can search, browse and use web-based applications and extensions. From productivity tools to research sites to interactive games, the Chrome Web Store helps users find the best applications on the web.

Resources

•Adding HelpDesk in Chrome tutorial

•HelpDesk overview

•For a free 30 day trial of HelpDesk click here

About bigWebApps

bigWebApps, founded in 2001, is an Atlanta based application development company who specializes in delivering cloud based work flow management solutions. Its application suite consists of bigWebApps WareHouse, an internal parts management solution, FleetSystem, a work order tracking system for preventive maintenance and reported repairs of fleet inventory, and its marquis solution, bigWebApps HelpDesk, a small to medium sized enterprise help desk application.

bigWebApps is a global service company providing solutions to companies ranging from small and medium businesses to government organizations located in nine countries around the world and across 43 states.

For more information, visit http://www.bigwebapps.com | http://helpdesk.bigwebapps.com

For the original version on PRWeb visit: http://www.prweb.com/releases/prweb2012/5/prweb9510508.htm

Article source: http://www.virtual-strategy.com/2012/05/18/bigwebapps-helpdesk-launches-chrome-web-store

Tags: , , ,