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19 May 12 bigWebApps HelpDesk Launches in Chrome Web Store – Virtual


A help desk that’s actually helpful

Atlanta, GA (PRWEB) May 18, 2012

bigWebApps today announced its web based help desk application has joined Google’s Chrome Web Store. HelpDesk is a web-based customer support and time tracking solution. Now, over 200 million Chrome users can easily locate the HelpDesk application with one click through the Google Chrome Web Store.

Making HelpDesk available through the Google Chrome Web Store allows bigWebApps to continue to provide quick access to their easy to use customer support solution to track all internal and external customer requests. Benefits include mobile access, easy to use interface, and integration of help desk with time and billing data. HelpDesk features include parts tracking, account and project management, along with service level agreements (SLA). More features include:

  • Custom Reporting: HelpDesk provides customized reporting that helps your organization quickly determine the strengths and weaknesses within your team. Reports show if workloads are too light, heavy, or just right with documenting how effectively your technicians are working. This information can be used for internal performance monitoring and to campaign for your budget.
  • Asset Management: HelpDesk makes it easy for organizations to keep track of assets and inventory with the Asset Manager tool inside the application. The bigWebApps HelpDesk Asset Manager allows you to maintain a database of all your assets and provides the ability to run custom reports. Instantly see custom real-time cost reports on all of your organization’s assets.
  • Time Billing: HelpDesk includes time, invoicing and billing features that allow easy calculation and centralized company data. The bills allow you to keep track of what is owed to internal staff while the invoices are used to send to your customers for work your team has performed. The time feature allows organizations to assign and monitor technician time for each project. View the amount of time that has been spent on projects, as well as an estimate of time remaining to complete each task through our reporting feature. HelpDesk also integrates with Quickbooks and Freshbooks.
  • To-Do’s: HelpDesk ToDo’s attach to either a ticket or a project. When creating a task list, you can assign each task to a specific technician and add an estimated amount of time you think it will take to complete the task. With ToDo’s you can create task lists on the fly or pull from previously created ToDo templates.

Commentary

“We created bigWebApps HelpDesk to not just be a solution that is on the web, but also to be a part of the web. Being placed in the Chrome Web Store is just the beginning of our plan to continue to integrate with a multiplicity of third party solutions,” said Patrick Clements, CEO of bigWebApps.

The Chrome Web Store is an online marketplace where users can search, browse and use web-based applications and extensions. From productivity tools to research sites to interactive games, the Chrome Web Store helps users find the best applications on the web.

Resources

•Adding HelpDesk in Chrome tutorial

•HelpDesk overview

•For a free 30 day trial of HelpDesk click here

About bigWebApps

bigWebApps, founded in 2001, is an Atlanta based application development company who specializes in delivering cloud based work flow management solutions. Its application suite consists of bigWebApps WareHouse, an internal parts management solution, FleetSystem, a work order tracking system for preventive maintenance and reported repairs of fleet inventory, and its marquis solution, bigWebApps HelpDesk, a small to medium sized enterprise help desk application.

bigWebApps is a global service company providing solutions to companies ranging from small and medium businesses to government organizations located in nine countries around the world and across 43 states.

For more information, visit http://www.bigwebapps.com | http://helpdesk.bigwebapps.com

For the original version on PRWeb visit: http://www.prweb.com/releases/prweb2012/5/prweb9510508.htm

Article source: http://www.virtual-strategy.com/2012/05/18/bigwebapps-helpdesk-launches-chrome-web-store

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18 May 12 bigWebApps HelpDesk Launches in Chrome Web Store


  • Email a friend

Atlanta, GA (PRWEB) May 18, 2012

bigWebApps today announced its web based help desk application has joined Google’s Chrome Web Store. HelpDesk is a web-based customer support and time tracking solution. Now, over 200 million Chrome users can easily locate the HelpDesk application with one click through the Google Chrome Web Store.

Making HelpDesk available through the Google Chrome Web Store allows bigWebApps to continue to provide quick access to their easy to use customer support solution to track all internal and external customer requests. Benefits include mobile access, easy to use interface, and integration of help desk with time and billing data. HelpDesk features include parts tracking, account and project management, along with service level agreements (SLA). More features include:

  • Custom Reporting: HelpDesk provides customized reporting that helps your organization quickly determine the strengths and weaknesses within your team. Reports show if workloads are too light, heavy, or just right with documenting how effectively your technicians are working. This information can be used for internal performance monitoring and to campaign for your budget.
  • Asset Management: HelpDesk makes it easy for organizations to keep track of assets and inventory with the Asset Manager tool inside the application. The bigWebApps HelpDesk Asset Manager allows you to maintain a database of all your assets and provides the ability to run custom reports. Instantly see custom real-time cost reports on all of your organization’s assets.
  • Time Billing: HelpDesk includes time, invoicing and billing features that allow easy calculation and centralized company data. The bills allow you to keep track of what is owed to internal staff while the invoices are used to send to your customers for work your team has performed. The time feature allows organizations to assign and monitor technician time for each project. View the amount of time that has been spent on projects, as well as an estimate of time remaining to complete each task through our reporting feature. HelpDesk also integrates with Quickbooks and Freshbooks.
  • To-Do’s: HelpDesk ToDo’s attach to either a ticket or a project. When creating a task list, you can assign each task to a specific technician and add an estimated amount of time you think it will take to complete the task. With ToDo’s you can create task lists on the fly or pull from previously created ToDo templates.

Commentary

“We created bigWebApps HelpDesk to not just be a solution that is on the web, but also to be a part of the web. Being placed in the Chrome Web Store is just the beginning of our plan to continue to integrate with a multiplicity of third party solutions,” said Patrick Clements, CEO of bigWebApps.

The Chrome Web Store is an online marketplace where users can search, browse and use web-based applications and extensions. From productivity tools to research sites to interactive games, the Chrome Web Store helps users find the best applications on the web.

Resources

•Adding HelpDesk in Chrome tutorial

•HelpDesk overview

•For a free 30 day trial of HelpDesk click here

About bigWebApps

bigWebApps, founded in 2001, is an Atlanta based application development company who specializes in delivering cloud based work flow management solutions. Its application suite consists of bigWebApps WareHouse, an internal parts management solution, FleetSystem, a work order tracking system for preventive maintenance and reported repairs of fleet inventory, and its marquis solution, bigWebApps HelpDesk, a small to medium sized enterprise help desk application.

bigWebApps is a global service company providing solutions to companies ranging from small and medium businesses to government organizations located in nine countries around the world and across 43 states.

For more information, visit http://www.bigwebapps.com | http://helpdesk.bigwebapps.com

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Article source: http://www.prweb.com/releases/2012/5/prweb9510508.htm

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12 May 12 Drag and Drop Search 34


Drag and Drop Search is a free Chrome extension that offers an elegant solution to a common problem: Searching on the website that will give you the answers you need. Google is a great engine, but there is no reason to go through it for everything. If you’re after quick facts and figures, you might be better off searching Wikipedia directly; if it’s videos you’re after, then a direct YouTube search might let you find them faster. If you’d like to get a sense for a place, searching for it on Flickr will show you what it’s like. With Drag and Drop Search installed, you only need to select a term, then drag and drop it on the name of the search engine you’d like to use.

Drag and Drop Search screenshotThe Drag and Drop Search configuration interface looks like it was lifted out of a 1997-era webpage, and requires prior knowledge to work.Drag and Drop Search works by overlaying your window with a four-by-four grid. By default, the center of the grid is clear, and the cells for the outer perimeter are each assigned to a different website or search engine. This makes for twelve sites and engines the add-on ships with, including Delicious, Twitter, Wikipedia, and other popular websites. It’s easy to get started: Select any word or term on the current page, start dragging, and the grid will appear. Each of the cells is clearly labeled; drop the term on the cell for the site you want to search and it will open up in a background tab.

If you are looking for visual polish, you won’t find much of it in Drag and Drop Search. The extension does have a configuration pane for customizing your engines, but it is very bare-bones. It’s just a basic HTML table with one table cell for each grid cell. There are no instructions for customizing the search engines used. Each engine has a name, and a URL. Search engine URLs often contain many arguments, one of which is your search term. Drag and Drop Search does not provide a wildcard character for substituting your search term (like %s on Chrome). Instead, you are supposed to format the URL so that the search term is the last parameter, and leave it blank. In other words, you need to be fairly familiar with URLs to customize the search engines Drag and Drop Search uses.

Drag and Drop Search screenshotIn action, Drag and Drop Search offers a beautiful and effective way to search specific websites for a string of text.The basic mechanism Drag and Drop Search uses is brilliant. It is easy and fast to grab a term and drag it to the right search engine, and it’s even a gesture that translates well into a touch interface (unlike right-clicking). I see Drag and Drop Search as a proof of concept, and a sign of things to come. But even in its current state, it is a simple and useful Chrome extension.

Note: The Download button takes you to the Chrome Web Store, where you can download it directly into your Chrome browser.

–Erez Zukerman

Article source: http://www.pcworld.com/article/255351/speed_up_searchesand_reduce_typingwith_drag_and_drop_search.html

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11 May 12 Speed Up Searches–And Reduce Typing–With Drag and Drop Search


Drag and Drop Search is a free Chrome extension that offers an elegant solution to a common problem: Searching on the website that will give you the answers you need. Google is a great engine, but there is no reason to go through it for everything. If you’re after quick facts and figures, you might be better off searching Wikipedia directly; if it’s videos you’re after, then a direct YouTube search might let you find them faster. If you’d like to get a sense for a place, searching for it on Flickr will show you what it’s like. With Drag and Drop Search installed, you only need to select a term, then drag and drop it on the name of the search engine you’d like to use.

Drag and Drop Search screenshotThe Drag and Drop Search configuration interface looks like it was lifted out of a 1997-era webpage, and requires prior knowledge to work.Drag and Drop Search works by overlaying your window with a four-by-four grid. By default, the center of the grid is clear, and the cells for the outer perimeter are each assigned to a different website or search engine. This makes for twelve sites and engines the add-on ships with, including Delicious, Twitter, Wikipedia, and other popular websites. It’s easy to get started: Select any word or term on the current page, start dragging, and the grid will appear. Each of the cells is clearly labeled; drop the term on the cell for the site you want to search and it will open up in a background tab.

If you are looking for visual polish, you won’t find much of it in Drag and Drop Search. The extension does have a configuration pane for customizing your engines, but it is very bare-bones. It’s just a basic HTML table with one table cell for each grid cell. There are no instructions for customizing the search engines used. Each engine has a name, and a URL. Search engine URLs often contain many arguments, one of which is your search term. Drag and Drop Search does not provide a wildcard character for substituting your search term (like %s on Chrome). Instead, you are supposed to format the URL so that the search term is the last parameter, and leave it blank. In other words, you need to be fairly familiar with URLs to customize the search engines Drag and Drop Search uses.

Drag and Drop Search screenshotIn action, Drag and Drop Search offers a beautiful and effective way to search specific websites for a string of text.The basic mechanism Drag and Drop Search uses is brilliant. It is easy and fast to grab a term and drag it to the right search engine, and it’s even a gesture that translates well into a touch interface (unlike right-clicking). I see Drag and Drop Search as a proof of concept, and a sign of things to come. But even in its current state, it is a simple and useful Chrome extension.

Note: The Download button takes you to the Chrome Web Store, where you can download it directly into your Chrome browser.

–Erez Zukerman

Article source: http://www.pcworld.com/product/1199296/drag_and_drop_search.html

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11 May 12 Speed Up Searches–And Reduce Typing–With Drag and Drop Search


Drag and Drop Search is a free Chrome extension that offers an elegant solution to a common problem: Searching on the website that will give you the answers you need. Google is a great engine, but there is no reason to go through it for everything. If you’re after quick facts and figures, you might be better off searching Wikipedia directly; if it’s videos you’re after, then a direct YouTube search might let you find them faster. If you’d like to get a sense for a place, searching for it on Flickr will show you what it’s like. With Drag and Drop Search installed, you only need to select a term, then drag and drop it on the name of the search engine you’d like to use.

Drag and Drop Search screenshotThe Drag and Drop Search configuration interface looks like it was lifted out of a 1997-era webpage, and requires prior knowledge to work.Drag and Drop Search works by overlaying your window with a four-by-four grid. By default, the center of the grid is clear, and the cells for the outer perimeter are each assigned to a different website or search engine. This makes for twelve sites and engines the add-on ships with, including Delicious, Twitter, Wikipedia, and other popular websites. It’s easy to get started: Select any word or term on the current page, start dragging, and the grid will appear. Each of the cells is clearly labeled; drop the term on the cell for the site you want to search and it will open up in a background tab.

If you are looking for visual polish, you won’t find much of it in Drag and Drop Search. The extension does have a configuration pane for customizing your engines, but it is very bare-bones. It’s just a basic HTML table with one table cell for each grid cell. There are no instructions for customizing the search engines used. Each engine has a name, and a URL. Search engine URLs often contain many arguments, one of which is your search term. Drag and Drop Search does not provide a wildcard character for substituting your search term (like %s on Chrome). Instead, you are supposed to format the URL so that the search term is the last parameter, and leave it blank. In other words, you need to be fairly familiar with URLs to customize the search engines Drag and Drop Search uses.

Drag and Drop Search screenshotIn action, Drag and Drop Search offers a beautiful and effective way to search specific websites for a string of text.The basic mechanism Drag and Drop Search uses is brilliant. It is easy and fast to grab a term and drag it to the right search engine, and it’s even a gesture that translates well into a touch interface (unlike right-clicking). I see Drag and Drop Search as a proof of concept, and a sign of things to come. But even in its current state, it is a simple and useful Chrome extension.

Note: The Download button takes you to the Chrome Web Store, where you can download it directly into your Chrome browser.

–Erez Zukerman

Article source: http://www.pcworld.com/article/255351/speed_up_searchesand_reduce_typingwith_drag_and_drop_search.html

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28 Apr 12 Add a Facebook status bar to every page in Chrome


(Credit:
Facebook)

If you leave Facebook open in a separate tab or check your smartphone every couple of minutes for notifications, you might be slightly (or seriously) addicted to Facebook. On days where you can’t get enough of the chatter there’s MyStatusBar. This Chrome extension allows you to see new posts and notifications on every page you open, letting you close off that second tab or put down the smartphone.

MyStatusBar integrates itself by adding a blue status bar to the bottom of each page you’re viewing. Think of it as a floating social media bar, but only for Facebook. You can also search or launch Facebook just a few mouse clicks. Here’s how to add it to Chrome:


Step 1: Head to the extension page for MyStatusBar on the Chrome Web Store.

Step 2: Click the blue Add to Chrome button.

(Credit:
Screenshot by Nicole Cozma/CNET)

Step 3: On the new tab that opens, press the Login to Facebook button on the bar at the bottom of the page.

(Credit:
Screenshot by Nicole Cozma/CNET)

Choose permissions for the MyStatusBar extension.

(Credit:
Screenshot by Nicole Cozma/CNET)

Step 4: When the pop-up loads, click Login again, and then choose the permissions settings you feel comfortable with.

Tip: You may need to close the Facebook bar with the small X that loads near the top right-hand side of it in order to see the Allow button.

(Credit:
Screenshot by Nicole Cozma/CNET)

Step 5: Start Web surfing in a new tab, and you’ll see MyStatusBar load at the bottom of each page.

The advertisement that the extension posts on your Facebook Wall.

(Credit:
Screenshot by Nicole Cozma/CNET)

Note: Approving this app will post a message on your Facebook that advertises the extension. You can easily delete it if you don’t like advertisements on your Wall.

Now you can check out Newsfeed posts, friend requests, notifications and messages from MyStatusBar. This will allow you to stay connected to your friends without always getting stuck on the Facebook tab in your browser.

(Via AddictiveTips

Article source: http://howto.cnet.com/8301-11310_39-57422875-285/add-a-facebook-status-bar-to-every-page-in-chrome/?part=rss&subj=software&tag=title

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26 Apr 12 Cloud Security Provider Dome9 Releases Google Chrome Application


Dome9 has launched its Instant Access app for Chrome browsersDome9 has launched its Instant Access app for Chrome browsers

Cloud security firewall provider Dome9 Security announced on Wednesday the availability of Dome9 Instant Access for Google Chrome, a new browser-based application that allows one-click secure access to any server and any cloud for Google Chrome users.

Dome9 security solution delivers a GUI-based firewall management service to secure an unlimited number of Windows and Linux servers in any virtual private, cloud, collocated, and hosted environment, according to the press release. It appears to be the only app in the Google Chrome store of its type, as the other cloud security apps sync data, manage cloud passwords, and e-signatures.

This announcement comes a month after Dome9 launched its free cloud security service Dome9 Lite Cloud. Dome9 Instant Access is included for the first 30-days in the Dome9 Lite Cloud.

Both of Dome9′s recent steps in offering free tools for developers and administrators to protect public and private cloud, as well as dedicated and virtual private servers, seem to signal a move towards offering more security solutions for end-users. Dome9 still offers a cloud security service for managed service providers like web hosts to offer to their clients, but lately it seems to have been targeting developers and administrators directly. Web hosts and data center providers can offer Dome9 security by joining the Dome9 partner program either in a reseller capacity, or through the MSP OEM segment that gives partners tier one volume licensing with full API support.

The new Dome9 Instant Access button can be integrated directly into the Google Chrome browser, and is a free app in the Google Chrome Web Store. On Tuesday, Google officially launched its Drive cloud storage service, and says the apps users purchase through the Chrome Web Store can be integrated easily into its Drive storage offering.

“Our new instant access app for Google Chrome makes it unbelievably easy to get secure access to any server, on-the-fly,” Zohar Alon, Dome9 co-founder and CEO said in a statement. “It installs in less than a minute, and incorporates our patent-pending Secure Access Lease technology with new auto-notifications and lease extensions.  This new functionality marries security and simplicity to make any server virtually invisible to hackers, yet accessible when, for whom, and only as long as is needed.”

Dome9 says that customers pair the Dome9 Chrome application with a Dome9 account using the API key available within their Dome9 account. Once they are paired, Dome9 Instant Access allows users to select the servers, services, and time period for default access.

Dome9 Instant Access is included in the Dome9 Business Cloud as well, according to the press release.

Talk back: Do you think more cloud providers will use the Chrome Web Store to deliver free apps to end-users? What do you think about this new product? Let us know in the comment section.

Nicole Henderson

About

Nicole Henderson writes full-time for the Web Host Industry Review where she covers daily news and features online, as well as in print. She has a bachelor of journalism from Ryerson University in Toronto, and has been writing for the WHIR since September 2010. You can find her on Twitter @NicoleHenderson.

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Article source: http://www.thewhir.com/web-hosting-news/cloud-security-provider-dome9-releases-google-chrome-application

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26 Apr 12 Knoodle’s Deep Integration With Google Apps, YouTube And Chrome Extends Social …


/PRNewswire/ – Knoodle, the enterprise social learning company, today announces a newly expanded set of capabilities that give companies more ways than ever to deploy collaborative learning and continuous knowledge sharing programs leveraging the GoogleApps ecosystem.

To view the multimedia assets associated with this release, please click: http://www.multivu.com/mnr/55732-knoodle-fully-integrated-cloud-based-social-learning-platform

(Photo: http://photos.prnewswire.com/prnh/20120425/MM92055 )

Along with basic integrated user management and single sign-on through Google Apps, Knoodle provides additional built-in functionality for:

  1. Importing presentations, images, audio and video from Google Docs and YouTube into Knoodle, providing direct access to content stored on Google and more seamless ways to build learning modules and courses on Knoodle.
  2. Direct, one-click publishing of Knoodle presentations to Google Docs and YouTube, extending the reach to share Knoodle presentations privately throughout the organization or publicly across the world.
  3. Access via the Chrome Web Store, providing additional reach and availability, as well as full native Chrome and Google Cloud Print support.
  4. True end-to-end mobile learning capabilities with full functionality on Google Chromebooks and Android enabled devices.

These new capabilities solidify Knoodle’s position as the only social learning platform that gives businesses a full range of integrated social learning capabilities that leverage not only the application and user management power of Google Apps, but also seamless access to content, connections and reach for both rapid content authoring, as well as publishing and sharing within both private and public audiences.

“We believe strongly that learning technology for the social enterprise must do much more than just facilitate internal collaboration,” said Michael Rose, General Manager of Knoodle. “These new capabilities are a reflection of our commitment to enable continuous learning and the seamless exchange of ideas between internal teams, as well as with remote field organizations and the external ecosystems of customers and partners leveraging leading social enterprise platforms like Google Apps.  We have seen strong initial demand for Knoodle from Google Apps companies, and we’re looking forward to continued growth within the Google ecosystem.”

The expanded reach, authoring, and sharing capabilities now available through the Google ecosystem go hand in hand with the rapid authoring, testing, and analytics capabilities that have made Knoodle a leader in the enterprise learning space.  By leveraging already familiar tools such as PowerPoint presentations and standard image and video formats, Knoodle makes it easy to rapidly build and deploy anything from product how-to demos, to online certification courses, to new employee onboarding programs, to fully collaborative subject matter expert communities. 

To try Knoodle for free, install Knoodle on your Google Apps domain from our listing in the GoogleAppsMarketplace, or visit www.knoodle.com

About Knoodle Knoodle is the social learning platform for your company. We help your people learn faster and do their jobs better by combining the depth of traditional enterprise learning technology with the immediacy and interactivity of social tools to make learning and knowledge sharing a natural part of the work day. 

Companies big and small trust Knoodle to achieve a broad range of critical business objectives, ranging from product training and demos, to employee onboarding, training and certification programs, to broad social learning communities that bring together employees, customers and the ecosystem of partners. Knoodle delivers its solutions through the cloud, so there is no software to install and manage, deployment occurs in minutes not months, and is accessible anywhere and on any device.

For more information, visit www.knoodle.com.

SOURCE Knoodle

Article source: http://www.sacbee.com/2012/04/25/4441407/knoodles-deep-integration-with.html

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20 Apr 12 New Chrome Extension to Serve up Google Offers


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google offers, chrome, chrome extension, daily deal mediaThis week Google announced the addition of Google Offers Chrome extension that will allow Chrome browser users to easily view local deals in a drop down box. When it comes to daily dealin’ this should give Google a big advantage over other daily deal sites, including the “Big Two”, Groupon and LivingSocial.

A number of studies over the last several months have shown that while consumers are still receptive to a good deal, they are getting burned out by the bombardment of email offers they have to put up with when they sign up with a deals site. Many consumers even admit to reaching a point where they are simply deleting the emails without even reading them. The new Chrome extension should help Google Offers avoid this problem of overloading its customers with excessive emails.

The new extension is available from the Chrome Web Store. It’s just a matter of downloading and then looking for the small button at the end of the browser address bar. Clicking on it on launches a drop-down box where you can choose from a list of major cities. So basically you get to look at offers when you want to and how frequently… or infrequently you want to.

After downloading the extension you’ll get instant access to deals for places to eat, shop and play, and you’ll receive notifications for new deals in your area right within your browser. You can also share your favorite deals with friends on Google+, Twitter and Facebook from the Chrome extension.

Google will be serving up its own offers as well as those from partner sites such as Gilt City, kgbdeals and zozi.

google offers, google, chrome, daily deal media

Google Commerce

Article source: http://www.dailydealmedia.com/897new-chrome-extension-to-serve-up-google-offers/

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19 Apr 12 Collusion for Chrome Reveals Who’s Spying on Your Surfing


Collusion for Chrome Reveals Who's Spying on Your SurfingThe concept of privacy on the Internet is naive at best. Fact is everybody tracks what you do online. Collusion for Chrome, however will show you exactly where your information goes when you’re served a cookie.

Collusion is a simple extension for the Chrome browser and is currently available at the Chrome Web Store. According to the developer, disconnect.me,

Thousands of companies and organizations secretly collect your personal data when you use the web, creating a shadow web of connections between sites you go to and trackers you probably never heard of. Collusion for Chrome graphs the spread of your data from sites to trackers, in real time, to expose these hidden connections.

The extension sits quietly in your browser bar, monitoring those shadow connections and generating a graph like the one above. It represents roughly 15 minutes of my web surfing. The circled planets are ones I’ve actually visited, the halo-less ones I have not. Red circles indicate a known tracking site, grey ones are potential trackers, and blue ones are originating sites.

And, while you can’t actually do much to actually stop the tracking, it’s interesting to see how exactly your information just sort of, well, leaks as you move about the ‘Net. [Chrome Web Store via Bianca Bosker

Collusion for Chrome Reveals Who's Spying on Your Surfing

Article source: http://gizmodo.com/5902855/collusion-for-chrome-reveals-whos-spying-on-your-surfing

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