Q: I use Google Chrome as my Web browser but cannot open my Gmail account on it. Whenever I try to do this, I receive a message stating “Bad Request ERROR 400.” Do you have any suggestions on how to retrieve my Gmail emails?
— Barbara Klein, Sebastian
A: According to research, problems like this occur because of a browser cache error. To fix, try clearing your Chrome browser history and cache so that your browser is loading a fresh version of the Gmail site.
To clear your cache in Chrome, click the wrench icon in the upper right corner of the browser window, then Options, then Under the Hood (in the left column), then the Clear Browsing Data button in the next window that appears. In the box that pops up, select the “Empty the cache” checkbox and click “Clear browsing data.”
To clear your browser history in Chrome, click the wrench icon again, then History, then the “Edit items” link in the upper right corner of the screen, then the “Clear all browsing data” button.
Q: Is it possible to delete a duplicate network name?
— William Bakos, Port St. Lucie
A: Issues involving duplicate network names tend to occur when you have an environment that has multiple machines with the same name on a single network. It also can happen when you have a work group that shares the same name as a computer on a single network.
In most cases, you can resolve the matter by ensuring neither of these two scenarios exist in your network environment. If they do, then you must change the name or names of the computers (or workgroups) to ensure there are no duplicates.
To do this, click clicking Start, then Control Panel, then System Properties, and in the window that appears click on the “Computer Name” tab and change the name there. Hit OK to confirm the changes.
If the situation expands beyond that, and you have two wireless network profiles that share the same name on a single network, then you need to remove one of the duplicate profiles to eliminate the problem.
To do this, first open the Network and Sharing Center, click Tasks (on the left side of the window), then Manage Wireless Networks.
In the next window that appears, right-click the duplicated SSID (network name) that displays in the list and choose “Remove Network”.